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Refund, Return and Repair Policy

This Refund, Return and Repair Policy is applicable to purchases made on www.dody.com.au only. 

PLEASE CONTACT US before you ship back the item!

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Dody online store, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. 

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Dody store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact our Customer Service Team or any sales representative. 

About our Refund, Return & Repair Policy 

This is the Refund, Repair and Return Policy of Dody online store, and applies where you make a purchase online from www.dody.com.au. 

Change of Mind 

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. 

Consumer Guarantees and Your Rights under the Australian Consumer Law Refer to Consumer Guarantees for more information. 

Goods Damaged in Transit or Dead on Arrival 

If any goods arrive damaged or dead, please contact our Customer Service Team as soon as possible. Dody online store will arrange to have the damaged goods returned to a designated address and either arrange for a replacement of the goods or make a refund to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. If return is not required, pictures of the damaged goods is a must to be eligible for refund. 

30 Days Money Back Gurantee

Refund Amount: In any cases, refund only covers the costs of the item sold, and does not cover shipping costs, insurance costs or other cost items.

Shipping Cost: Customers are responsible for all return costs.

Goods have to be returned as received, with all components and accessories, in GOOD PACKAGE. Otherwise, a minimum restocking fee of 20% will apply. In addition, customers are responsible for any damages or human-made physical damages or scratches. The costs to recover these damages should not exceed the total costs of the product.

Refunds can only be made after we receive customer's return and after we have checked the items and packages. It usually takes no more than 14 working days.

Refunds will be made by Dody online store via the method of payment you used to make your online purchase, unless agreed by both parties. Refunds will normally be processed within 14 days. 

Returns and Repairs

All products are covered by 12 month waranty by manufacturer and goods are either replaced, repaired, or refuned at manufacturers' direction.

Please contact us or the manufacturer FIRST to troubleshoot the problems and then discuss with us the return or repair issues.

You may return goods we have delivered to you by mail by contacting our Customer service team. You may also contact or attend the Dody store where you collected your goods, or where your goods were dispatched from, and a Dody staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Customers pay all return postage.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Dody store, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Customer Service Team and we will arrange an inspection to assess the goods.

We do not accept goods returned without any falt after 14 days of purchase, and this may incur additional shipping costs or administration charges ($10 minimum per shipment) when they are shipped back to customers.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control. 

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.