All postage for warranties are to be paid by customers unless otherwise stated.
Warranty Turn-around Time
"Fast Replacement Policy" is in place in most cases, where customers receive replacement of brand new or refurbished product.
Mobile Phones, Tablet PC and Other Electronics Product: 7 days to 30 days.
Electronics Accessories: 3-7 days
Note: Some of the high-value electronics product may take more than 30 days to repair.
Facts: 99% of warranties for mobile phones and Tablet PCs were finished within 10 days, 99% of warranties for accessories were solved within 7 days either by refund of replacement.
Other Important Information
All refunds are processed within 7 days of receiving customer returns at our warehouse or designated places. Risk of loss or damage to the returned goods will not be assumed by dody.com.au until the item has been received at our warehouse.
All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and also to have the goods repaired or replaced if the goods fail to be of acceptable quality and such failure does not amount to a major failure.